FAQ

1. Where is Heartland Craft Co located?
Heartland Craft Co is operated by Masa Onis Inc, with a mailing/registered office at 30 N Gould St Ste R, Sheridan, WY 82801, United States.

2. How can I contact customer support?
Email us at support@heartlandcraftco.com. We usually respond within 1–2 business days.

3. What payment methods do you accept?
We may accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and other methods shown at checkout.

4. Are prices in USD?
Yes. All prices are processed in US Dollars (USD) unless otherwise stated.

5. How long does order processing take?
Orders are usually processed within 1–3 business days after payment confirmation.

6. How long does shipping take?
Estimated delivery is usually:

  • United States: 3–7 business days after processing

  • International: 7–21 business days after processing

Delivery times are estimates and may vary.

7. How do I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information, if available.

8. Do you ship internationally?
We may ship to selected international destinations. Available countries will be shown at checkout.

9. Who pays customs duties and taxes?
For international orders, customs duties, taxes, and import fees are the responsibility of the customer.

10. What is your return policy?
You may request a return within 30 days of receiving your order. Items must be unused and in original packaging. Contact support@heartlandcraftco.com to start a return.

11. How long do refunds take?
Approved refunds are usually processed within 5–10 business days to the original payment method.

12. Can I cancel or change my order?
Contact us as soon as possible at support@heartlandcraftco.com. We can cancel or change an order before it is processed or shipped. Once shipped, the return policy applies.

13. What if my item arrives damaged or incorrect?
Contact us within 48 hours of delivery with your order number and photos. We will help resolve the issue.

14. Do you sell hazardous or restricted products?
No. We sell general merchandise only and do not intentionally sell hazardous, flammable, or restricted items.

15. How do I contact you for privacy questions?
Email support@heartlandcraftco.com with your privacy-related request.