Return Policy

We want you to be satisfied with your purchase from Heartland Craft Co. If you are not completely satisfied, please review our return policy below.

Return window
You may request a return within 30 days of receiving your order.

Return eligibility
To be eligible for a return, the item must be:

  • Unused, unworn, and in the same condition as received

  • In original packaging, with tags and accessories if applicable

  • Accompanied by proof of purchase or order number

Items that are damaged, used, altered, washed, or missing parts may not be accepted.

Non-returnable items
The following items may not be eligible for return:

  • Gift cards

  • Final sale or clearance items

  • Personalized or custom-made items

  • Perishable goods

  • Hygiene-related products, if applicable

  • Items marked “non-returnable” on the product page

How to start a return
To start a return, email support@heartlandcraftco.com with:

  • Your order number

  • The item(s) you wish to return

  • The reason for return

  • Photos, if the item is damaged or incorrect

Our team will provide return instructions. Please do not send items back without contacting us first.

Return shipping
Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping service. We are not responsible for returns lost in transit.

Refunds
Once we receive and inspect your return, we will notify you of approval or rejection. If approved, your refund will be processed to the original payment method within 5–10 business days. Shipping charges are generally non-refundable unless the return is due to our error.

Exchanges
If you would like to exchange an item, please contact us. Exchanges are subject to product availability. Additional shipping charges may apply.

Damaged or incorrect items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and photos. We will work with you to resolve the issue.

Order cancellation
Orders may be cancelled before they are processed or shipped. Once an order has shipped, it must follow the return process. To request cancellation, contact support@heartlandcraftco.com as soon as possible.

Contact
For return questions, contact support@heartlandcraftco.com.