Privacy Policy

Heartland Craft Co, operated by Masa Onis Inc, respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit heartlandcraftco.com or make a purchase.

Information we collect
We may collect the following types of information:

  • Name, email address, phone number, and shipping/billing address

  • Order details, payment status, and transaction information

  • Account login information, if you create an account

  • Device information, IP address, browser type, and browsing activity

  • Cookies and similar technologies data

  • Communications with our customer service team

We do not store full payment card numbers on our servers. Payments are processed by third-party payment processors.

How we use your information
We use your information to:

  • Process, fulfill, and ship orders

  • Provide customer service and respond to inquiries

  • Send order updates, shipping confirmations, and receipts

  • Improve our website, products, and services

  • Prevent fraud and maintain security

  • Comply with legal obligations

  • Send marketing communications if you opt in

Cookies and tracking
We may use cookies, pixels, and similar technologies to operate the website, remember preferences, analyze traffic, and support marketing. You can control cookies through your browser settings. Disabling cookies may affect website functionality.

How we share information
We may share information with:

  • Payment processors

  • Shipping carriers and fulfillment partners

  • IT, analytics, and website service providers

  • Marketing and advertising partners, where permitted

  • Legal authorities when required by law

  • Successors in the event of a merger, acquisition, or sale of assets

We do not sell personal information as defined by applicable California privacy laws.

Your privacy rights
Depending on your location, you may have rights to:

  • Access the personal information we hold about you

  • Request correction or deletion

  • Object to or restrict certain processing

  • Opt out of marketing communications

  • Request a copy of your data

To exercise these rights, contact support@heartlandcraftco.com. We may need to verify your identity before responding.

Data retention
We retain personal information as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce agreements.

Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us.

International transfers
Your information may be transferred to and processed in countries other than your own, including the United States. We take reasonable steps to protect information in accordance with this policy.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact
For privacy questions, contact support@heartlandcraftco.com.