Shipping Policy

Thank you for shopping with Heartland Craft Co. We aim to process and ship your order as quickly as possible.

Order processing time
Orders are usually processed within 1–3 business days after payment confirmation. Business days exclude weekends and US federal holidays. During busy seasons, processing may take longer.

Shipping destinations
We ship to addresses within the United States and may ship to selected international destinations. Available shipping countries and methods will be shown at checkout.

Shipping methods and delivery time
Estimated delivery times after processing:

  • United States: 3–7 business days

  • International: 7–21 business days

These are estimates only. Delivery times may vary due to carrier delays, customs processing, weather, holidays, or other circumstances beyond our control.

Shipping costs
Shipping costs are calculated at checkout based on destination, package weight, dimensions, and selected shipping method. Any free shipping offers, if available, will be shown on the website or at checkout.

Order tracking
Once your order ships, you will receive a shipping confirmation email with tracking information, if available. Tracking may take 24–48 hours to update.

Incorrect or incomplete addresses
Please ensure your shipping address is correct before placing an order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned due to an incorrect address, the customer may be responsible for additional shipping costs.

Lost, delayed, or damaged packages
If your package is lost, delayed, or damaged in transit, please contact us at support@heartlandcraftco.com as soon as possible. We will assist you in filing a claim with the carrier where applicable. Please keep all packaging and photos of damaged items.

Customs, duties, and taxes
For international orders, customs duties, taxes, and import fees may apply. These charges are determined by the destination country and are the responsibility of the customer. We are not responsible for delays caused by customs.

General merchandise only
We ship general merchandise only. We do not ship hazardous, flammable, or restricted items.

Contact
For shipping questions, contact support@heartlandcraftco.com.